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Global and local events (including Tropical Cyclone Alfred) might affect your upcoming trip and travel insurance cover. Read the big print arrow_forward
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      Home / Tropical Cyclone Alfred: FAQs

      Tropical Cyclone Alfred: Answers to frequently asked questions  

      Your travel insurance cover may kick in if you’ve had to cancel or change your trip because of Tropical Cyclone Alfred.

      Has your trip been affected by Tropical Cyclone Alfred? Maybe you're thinking of delaying your trip because you’re worried the cyclone might damage your property. Or, maybe you’ve just found out your flight in or out of an affected area might be cancelled.

      If you have questions about your cover and how it may apply because of the cyclone, keep reading.

      Frequently asked questions: Tropical Cyclone Alfred 

      Can I cancel or change my trip because of the cyclone?

      If you bought your policy before 4 March 2025, you may be able to claim for Amendment or Cancellation Costs if your travel plans are directly affected by Tropical Cyclone Alfred (subject to the terms and conditions of your policy).  

      This includes the non-refundable part of pre-paid, unused travel costs, as well as trip changes you made before departing. Important: the cost of rearranging your trip can’t be more than what it would have cost to cancel the trip outright. 

      Is there cover for accommodation and flight cancellations because of the cyclone?

      If you bought your policy before 4 March 2025, and your accommodation and flights are cancelled because of Tropical Cyclone Alfred, you may be able to claim for the non-refundable part of pre-paid, unused travel costs. Your policy's terms and conditions will apply.  

      If you bought your policy on or after 4 March 2025, there is no cover for claims arising from Tropical Cyclone Alfred under your policy.  

      I have not yet bought travel insurance. Can I buy a new policy to cover cancellations because of the cyclone?  

      If you bought your policy on or after 4 March 2025, it won’t cover claims arising from Tropical Cyclone Alfred, because this is no longer considered an unforeseeable event. This means any new policy you buy from 4 March 2025 onwards won’t cover flight or accommodation cancellations because of the incoming cyclone. If you decide to change your travel plans, we encourage you to speak with your travel agent or transport provider as soon as possible, to minimise your out-of-pocket expenses. 

      My travel date is in the future. What happens if the airport is closed on my travel date?  

      If you bought your policy before 4 March 2025, and your travel plans are directly impacted by Tropical Cyclone Alfred, you may be able to claim additional accommodation and transport expenses if your travel is delayed. Your policy's terms and conditions will apply.

      I am due to go on a cruise. Will I have cover if my cruise is cancelled because of the cyclone?  

      If you bought your policy before 4 March 2025, and your cruise was directly impacted by Tropical Cyclone Alfred, you may be able to claim for Amendment or Cancellation Costs. This includes the non-refundable part of pre-paid, unused travel costs, as long as you have the appropriate level of Cruise Cover on your policy. Your policy's terms and conditions will apply.  

      Will I have cover if I need to cancel my trip because the cyclone damaged my property?  

      If you bought your policy before 4 March 2025, and your travel plans are directly impacted by Tropical Cyclone Alfred, you may be able to claim additional accommodation and transport expenses if your travel is delayed. Your policy's terms and conditions will apply.

      I am already on a trip. Will I have cover if I need to go home early because the cyclone damaged my property?

      If you bought your policy before 4 March 2025, and your travel plans are directly impacted by Tropical Cyclone Alfred (e.g. you need to travel home urgently because the cyclone has damaged your property), you may be able to claim additional accommodation and transport expenses. Your policy's terms and conditions will apply. 

      For more information, please read our Tropical Cyclone Alfred travel alert. 

      If you’re a Cover-More traveller and you need help urgently, here’s what to do:

      Call us on +61 2 8907 5619 

      No matter where in the world you’re calling from, we’re ready to care for you.  

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