error_outline IMPORTANT error_outline
Global events (like the current Vanuatu earthquake) and government advice might affect your upcoming trip and travel insurance cover. Read the big print arrow_forward
airplanemode_active
  • Not sure? See full destination list.

      Home / Travel alerts / Mt Agung Volcanic Ash Cloud

      Mount Agung, Indonesia - Volcanic activity

      Update issued: 30 July 2020

      We are happy to report that as of 16 July 2020 the official Indonesian government agency ‘Volcanological Survey of Indonesia’ under their Ministry of Energy and Mineral Resources downgraded the threat level for Mount Agung from a rating of 3 to 2.

      As such, in the event that Mount Agung were to erupt again, any new such activity that may cause travel disruptions in the future would be considered an unforeseeable circumstance for policies/trips with a Relevant Time after 16 July 2020.

      Update issued: 27 May 2019

      As the Mount Agung volcano erupted again over the weekend, it has been confirmed that at least three flights are known to have been affected due to the ash from the eruption. Flights now appears to be resuming as normal, however, some customers may have been affected from the delays experienced.

      Please note that in accordance with our original notification dated 18 September 2017 (copy below), there is cover available for policies issued prior to 2:00pm on 18 September 2017. For policies issued after this time, there is no cover available as the event is not considered unforeseen, where the threat level has never been downgraded and the tremors have been constant since this date.

      Further note that the ‘Cancel For Any Reason’ benefit, if your policy contains this optional add-on, is not affected by this advice.

      Update issued: 29 June 2018

      With the Mount Agung volcano erupting once again this week, numerous airlines have cancelled or delayed flights even whilst Ngurah Rai International Airport in Denpasar remains open, where ash has reached around 1,500 metres above the peak with winds currently blowing the cloud towards the western side of Bali.

      Please note that in accordance with our original notification dated 18 September 2017 (see below), there is cover available for policies issued prior to 2:00pm on 18 September 2017. For policies issued after this time, there is no cover available as the event is not considered unforeseen, where the threat level has never been downgraded and the tremors have been constant since this date.

      Update issued: 26 November 2017

      Mt Agung has erupted for a second time in a week, with the latest eruption occurring at approximately 5:30pm local time on 25 November 2017. The latest eruption has resulted in a number of flight disruptions at Denpasar airport and local authorities advise that an evacuation zone of up to 7.5km remains in place.

      Please note that in accordance with our original notification dated 18 September (see below), there is cover available for policies issued prior to 2:00pm on 18 September. For policies issued after this time, there is no cover available as the event is not considered unforeseen.

      Original release: 18 September 2017

      This advice applies to customers who are concerned by the raised alert for Mount Agung volcano following an increase in volcanic earthquakes. This information is current at 2pm 18th September 2017 and we recommend you regularly check for updates through news agencies and your travel provider.

      Background

      The National Disaster Mitigation Agency said that the alert has been raised from normal to vigilance. It warned against panic, saying there would be further increases in volcanic activity and changes to the alert level before an eruption. As of today no flights have been reported cancelled or diverted. However in the future the airlines may cancel or divert flights into and out of Denpasar

      For all policies issued before 2pm 18 September 2017

      If you have been affected by this event there may be provision for you to claim for benefits provided by your travel insurance policy. Claims will be assessed in accordance with your Product Disclosure Statement and may vary depending on the type of policy you purchased.

      If you have already departed

      • If your transport is directly affected because of the Mt Agung volcanic activity there is cover (up to the nominated policy sub limits) for reasonable Additional transport and accommodation expenses.
      • There is no cover if your existing travel plans are not directly affected by volcanic activity.
      • There is no cover available for any portions of your Journey that have been utilised.

      If you have not yet departed

      • If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a result of the Mt Agung volcanic ash cloud you may be able to claim for cancellation or amendment of your journey. Please note that the costs to rearrange Your trip must not exceed the costs you would have incurred had you cancelled Your trip outright.
      • You must take all reasonable steps to mitigate your out of pocket expenses and we encourage you to speak with your travel agent or transport provider as soon as possible to minimise your out of pocket expenses.

      For all policies issues after 2pm 18 September 2017

      Travel insurance provides cover for unforeseen events only. 

      • There is no cover for claims arising as a result of Mount Agung, Indonesia as this is no longer deemed an unforeseen event.
      • If you decide to change your travel plans, we encourage you to speak with your travel agent or transport provider as soon as possible to minimise your out of pocket expenses.

      Claims can be submitted through our online claims portal: https://claims.covermore.com.au/default

      Important general advice

      This information must be read in conjunction with the PDS as certain terms, conditions, limits and exclusions apply. These terms, conditions, limits and exclusions are detailed in the PDS and in particular we draw your attention to ‘The Benefits’ and ‘General Exclusions’ sections of the PDS.

      Contact Us

      If you have any further enquiries please contact our Customer Service team on 1300 72 88 22 between 8.00am and 7.00pm Monday to Friday (AEDT).